Claims · administered by CareBridge
When something happens back home, we help make the next step clear.
CareBridge gives workers, employers and programme partners a simple way to notify a claim, upload the right documents and track progress — with claims administered digitally and reviewed through the insurer-backed programme.
What you can claim for
Each claim type has a short list of documents. Expand a card to see what's needed.
Hospital cash
For eligible hospital stays involving a named dependant.
Critical illness
For eligible serious illness events confirmed by medical documentation.
Death benefit
For eligible death claims involving a named dependant.
How the claims process works
Five simple steps, submitted through CareBridge and tracked from start to finish.
Tell us what happened
Submit the claim online with the worker and dependant details.
Upload the documents
We guide you on what is needed based on the claim type.
CareBridge checks the file
We review the submission and make sure the required information is complete.
Insurer review
The claim is assessed under the insurer-backed programme.
Outcome and payment
Once approved, the benefit is paid according to the programme rules.
Documents you may need
What's requested depends on the claim type. We only ask for sensitive documents when they are needed for a claim.
Hospital cash
- Hospital admission or discharge document
- Hospital name and country
- Admission and discharge dates
- Named dependant details
Critical illness
- Medical diagnosis confirmation
- Doctor or hospital details
- Date of diagnosis
- Named dependant details
Death benefit
- Death certificate
- Date of death
- Proof of relationship, if required
- Claimant identity details
- Payment recipient details, when required
We only ask for sensitive documents when they are needed for a claim.
Built to protect your information
CareBridge only collects the information needed to administer and support the claim. Sensitive documents are handled carefully, access is restricted, and information is shared only with the parties required to review and process the claim.
Minimum information required
CareBridge only collects the information needed to administer and support the claim.
Secure document upload
Sensitive documents are handled carefully and access is restricted to those who need it.
Clear claim tracking
Information is shared only with the parties required to review and process the claim.
See where your claim sits
Every claim is tracked through the CareBridge platform, so workers, employers and programme partners always know the current stage.
Claim status
#CB-284193
- Claim received
- Documents being checked
- With insurer for review
- Outcome confirmed
- Payment processing / completed
Need help with a claim?
Our team can guide workers, employers and programme partners through the claims process and help confirm what documents are required.
Contact claims supportWhatsApp / mobile
Chat support for workers and families.
Email support
claims@carebridge.com
Employer / agency
Dedicated programme partner line.
A clearer claims process for the moments that matter most.
CareBridge helps make cross-border claims simpler to submit, easier to track and better supported from start to finish.
Start a claim