Claims · administered by CareBridge
Fixed cash benefits are not reimbursement of expenses. Supporting documents are required, and the insurer assesses eligibility under the policy terms. The journey below is an illustration; no cover is issued through this website yet.
A clear path through a claim
An illustrative hospital claim journey — contact our team or sign in for your own claim’s recorded status. Tap a stage to see what happens and what we need.
Illustration of how a CareBridge claim works. This is not the status of a live claim. Timing depends on verification and policy terms.
What you may need
Choose the relevant claim type to see the usual documents. Sensitive documents are only requested when needed.
Hospital cashFor eligible hospital stays for a family member you've chosen to protect.
- Hospital admission or discharge document
- Hospital name and country
- Admission and discharge dates
- Details of the family member
Serious illness (also called critical illness)For eligible serious illness events confirmed by medical documentation.
- Medical diagnosis confirmation
- Doctor or hospital details
- Date of diagnosis
- Details of the family member
Death benefitFor eligible death claims for a family member you've chosen to protect.
- Death certificate
- Date of death
- Proof of relationship, if required
- Claimant identity details
- Payment recipient details, when required
A clearer claims process for the moments that matter most.
Questions about documents or the process? Contact our team. Please use the agreed secure claims channel for sensitive information.